Refund Policy

Our commitment

We stand behind the technical integrity of our eBooks. If a purchased file is corrupted or cannot be opened, we will provide a replacement file or issue a refund.

What qualifies for a refund

Refunds are provided when there is a verifiable technical flaw that prevents you using the product:

• File does not open in standard PDF or DOCX readers
• Corrupted file that is damaged and cannot be accessed

What does not qualify

• Content dissatisfaction, writing style or personal preference
• Typos, formatting issues or factual inaccuracies
• Incompatibility with a specific device or app
• Accidental purchase (please verify before buying)
• Technical issues with your own device, software or connection

How to request a refund

1. Contact us with your PayPal transaction ID, full name, the eBook title and a description of the problem
2. Include evidence - screenshots or the exact error message, plus the device and software you used
3. We verify the issue and send a replacement file first
4. If the replacement also fails, we issue a refund to your original payment method within 5-7 business days

One refund per item

Each eBook can be refunded once per customer. When a refund is issued, access to the file is withdrawn.

Important: all refund requests must be made within 24 hours of purchase/download. Email info@britishtravelguides.com with the details above.

Last updated: June 06, 2026